From the top
Although the title might seem very complicated and appear to require a great deal of technological know-how in order to understand, that is not the case…well not completely, at least. In the spirit of taking things slowly, let’s break it down. Private Branch eXchange is the full name hidden under the abbreviation PBX. PBX could be described as a private system of telephone exchange designed to serve one and only one organization, most commonly a business. The initial use of PBX systems was to enable companies to use in – house operators in order to have control over their internal phone systems.
Today, the situation is slightly different: the phone lines of companies are used to route different types of technologies that include computer modems and fax machines, in addition to connecting calls. It is important to state that the use of PBX systems is something that was of great interest to those companies that were in the process of accepting VoIP (abbreviation for Voice over Internet Protocol). However, it was also important that the utilization of PBX systems was performed in a way that required no resources whatsoever. The solution – a Hosted PBX system, which is a business telephone system based on the practice of a private VoIP system being managed by an outside company.
Virtual PBX Service providers have begun to offer numerous additional services and around the same time VoIP systems also started supplying various features. The additional services of Virtual PBX service providers encompass:
- Call – waiting options;
- Call – forwarding options;
- Automatic dialing etc.
It is no secret that Virtual PBX can also provide numerous features that are exclusively available because of the integration of the computer and the phone. Some examples include “click – to – call” widgets, which are specifically designed to enable live phone communication between two parties (which is to say the customer and the company). This feature is crucial for the ability of companies to easily move across voice and online communication (interaction). Another example would be Outlook integration: one location that allows users to access their e-mail address books.
If one prefers to go all out, it might be said that communication becomes immensely easier due to the fact that data and voice features have become integrated: companies are now able to collaborate remotely without the need to procure new hardware or software, thanks to the ability of Virtual PBX services to host data, voice as well as video conferencing. Furthermore, lower startup costs are perceived as one of the biggest advantages of Virtual PBX, since it needs very little training as well as no new additional hardware. It is necessary to point out that budgeting as well as billing are greatly facilitated by Virtual PBX systems, as a means of tracking call data online is provided as an option too. Although there are several arguments being made that Virtual PBX is not the ideal solution for every single company (mostly larger ones), the numerous benefits and low costs that this private telephone network offers simply cannot and should not be ignored.